jya FAQ — Answers to all your questions

On the Login page Click the "Forgot Password?" link. A recovery code will be sent to your registered mobile number or email. Use that code to set a new password. If you still have trouble, contact support.

No. Only one account per person is allowed. If multiple accounts are detected, all of them will be closed and all bonuses forfeited. Please play fair and manage a single account.

Too many incorrect password attempts will temporarily lock your account for 30 minutes. Wait it out or reach us via live chat. Your account will be unlocked after identity verification.

Submit a change request through Account Settings, or contact support. Your new number will be updated after identity verification with your national ID. For security purposes, this process takes 1–24 hours.

Typically, a photo of your National ID (NID) or passport along with a selfie. A bank or mobile banking statement may also be required. Withdrawals above a certain amount may be held until KYC verification is complete.

Contact support or enable self-exclusion from your account settings. For gambling-related concerns Responsible Play page See. Once your balance has been withdrawn, you may request account closure.

When a new device is detected, an additional OTP verification is required. A code will be sent to your mobile — enter it to proceed. If you don't receive the OTP, check your network or contact support.

The minimum deposit is BDT 500. However, minimum amounts may vary for different promotions. The maximum deposit depends on your account level. For the latest information, Promotions Page See.

Usually within 5–30 minutes. Completed KYC verification speeds up the process. During peak hours, it may take 2–4 hours. If not completed within 24 hours, please contact support.

The minimum withdrawal is BDT 500. To withdraw bonus balance, wagering requirements must be met. Daily maximum limits vary depending on your account level.

First, wait 5–10 minutes — networks sometimes process transactions with a delay. If it still hasn't gone through, contact support with a screenshot and transaction ID. All issues are resolved.

Deposits are currently supported via bKash and Nagad mobile banking. For bank transfer options, please contact support. More payment methods will be added in the future.

jyaNo deposit fees are charged. Withdrawals are also generally free. However, your mobile banking service may apply its own charges.

Common reasons include incomplete KYC, unmet wagering requirements, or account discrepancies. The reason for rejection will be communicated by email. Contact support for further details.

Wagering means you must place bets with your bonus balance a set number of times before withdrawing. For example, a 5x wagering requirement on a BDT 1,000 bonus means you must wager a total of BDT 5,000. More details Terms & Conditionsto view.

Bonuses must typically be used within 7–30 days. Each bonus has its own expiry period — check the bonus section of your account for details. Expired bonuses are automatically cancelled.

Weekly cashback is credited automatically every Monday. You receive 5% cashback on your net losses from the previous week. No wagering requirements apply to cashback. Learn more On the Promotions page See.

You'll earn a BDT 500 referral bonus for every successful referral. Your friend must use your referral code during registration and make their first deposit. There is no limit on the number of referrals.

Free spins are assigned to specific slot games. Check the bonus section of your account to see which game they apply to. Unused free spins will expire if not used within the validity period.

Earn points by playing games — once you reach the required points, you'll automatically advance to the next VIP level. Higher levels unlock greater cashback, higher withdrawal limits, a personal account manager, and exclusive offers.

In Live Casino, you play with real dealers in real time. Watch the live stream and place your bets. A stable internet connection is required. On the Casino page View details.

You can bet on 20+ sports including cricket (IPL, BPL, World Cup), football (Premier League, Champions League), tennis, and badminton. Live betting options are also available. On the Sports page Go.

Yes. All slots and casino games use certified RNG (Random Number Generator) technology. Results are completely random and cannot be manipulated by anyone. Live dealer games are streamed directly from licensed studios.

Clear your browser cache, refresh the page, and check your internet connection. Try a different browser (Chrome or Firefox). If the issue persists, send a screenshot to support.

Yes, fully mobile-friendly. All games can be played directly from your mobile browser. For the full experience On the Platform page to view app details.

The minimum bet is generally BDT 10. Maximum limits vary by game and account level. VIP members enjoy higher limits. The limits for each game are displayed within the game itself.

Many slots games offer a demo mode where you can play without real money. However, Live Casino and Sports Betting do not have demo modes. Free spin bonuses also give you a chance to play at no cost.

Never share your password or OTP with anyone. No jya staff member will ever ask for your password. This is a scam attempt. Contact support immediately and change your password right away.

Go to Account Settings → Security to enable OTP or 2FA verification. A code will be sent to your mobile each time you log in. Keeping this enabled significantly increases your account security.

Change your password immediately and log out of all sessions (via Account Settings). Then report it to support. If necessary, request a temporary account lock.

Submit a data deletion request via support or email. Some data may need to be retained for a set period due to legal obligations. Learn more In the Privacy Policy See.

Go to Account Settings → Responsible Gaming to set deposit limits, session timers, or loss limits. For more details, Responsible Play page See.

Yes! All our support is provided in Bengali. Our Bengali-speaking support team is available 24 hours a day, 7 days a week for users in Bangladesh.

Reach out via support chat or email with a full description of your issue. Attach screenshots if you have any. All complaints are reviewed within 48 hours and we do our best to resolve them.

A notification is sent before any scheduled maintenance. It typically takes between 30 minutes and 2 hours. For unexpected issues, contact support — live updates will be provided.

Some details can be updated directly in Account Settings. To change your name or mobile number, contact support and verify your identity with the correct information. Providing incorrect details may cause issues with withdrawals.