Protection of Your Personal Data jyais the highest priority. This page clearly explains what data we collect, why we collect it, and how we keep it secure.
Why reading this Privacy Policy matters: jya By creating an account or using our services on (jya.bar), you agree to this Privacy Policy. If you have any questions, please contact our support team.
jya (operated by jya.bar) respects your privacy. We believe that every user's personal data belongs to them, and it is our responsibility to keep it safe.
This Privacy Policy applies to jya's website, mobile interface, and all associated services. Below are definitions of some key terms used throughout:
| Terminology | Definition |
|---|---|
| "Personal Data" | Information that can directly identify you, such as your name, mobile number, or address |
| "Processing" | Any activity involving the collection, storage, analysis, or deletion of data |
| "Third Party" | Any individual or organisation outside of jya |
| "Cookie" | Small data files stored in your browser that help improve site performance |
| "KYC" | Identity Verification Process (Know Your Customer) |
jyaVarious types of information are collected when you register and use the services on . This can be grouped into three main categories:
1. Information provided at registration:
2. Information collected during KYC verification:
3. Automatically collected information:
We do not collect: Your bank PIN, full credit card number, bKash PIN, or any password. If anyone claims to need this information, it is a scam — report it to support immediately.
jya Your data is collected for specific purposes only. We follow a "no more than necessary" principle:
jya's Promise: Your data will never be sold or shared with advertisers. We use your information solely to improve the quality of service we provide to you.
jya Your data is not generally shared with third parties. However, exceptions may apply in the following limited circumstances:
| Scenario | Shared Information | Purpose |
|---|---|---|
| Payment Providers | Transaction Details | To process deposits and withdrawals |
| KYC Verification Service | Identity Documents | To verify age and identity |
| Legal Authorities | Required Information | To comply with legal obligations |
| Fraud Prevention Services | Limited Transaction Data | To prevent fraud and money laundering |
All partners are verified: Every party that jya shares data with adheres to international data protection standards and is bound by a confidentiality agreement with us.
To keep your data secure jya Uses multiple layers of security:
All data transmissions are secured with 256-bit SSL encryption. Nothing passing between your browser and our servers can be intercepted or read.
Enable OTP or another verification method alongside your password to secure access to your account.
Your data is stored encrypted on secure servers. Only authorised personnel have access to it.
Independent third parties regularly audit our systems to identify potential security vulnerabilities.
In the event of a data breach: In the event of a data breach, jya will notify affected users as quickly as possible and take all necessary steps to resolve the issue.
jya's website uses cookies to enhance site performance and improve your experience. Cookies are small text files stored in your browser.
Types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Necessary | Login sessions and security tokens — essential for keeping the site running | Until end of session |
| Performance | Monitoring page load speed and detecting errors | 30 days |
| Functionality | Remembering language preferences and theme settings | 1 year |
| Analytics | Anonymous usage statistics for the site | 2 years |
You can manage optional cookies through your browser settings. However, disabling essential cookies may cause certain features on the site to stop working.
jyaYou have several important rights regarding your personal data on . Be aware of them and use them whenever needed:
You can find out at any time what information jya holds about you. Contact support and the information will be provided within 30 working days.
You may request corrections to any inaccurate or outdated information. To update your name, contact details, or address, please reach out to our support team.
If you close your account, you may request the deletion of your personal data. However, certain information may need to be retained for a specific period due to legal obligations.
You can opt out of optional data processing (such as marketing emails) at any time, with no impact on your core service.
You may request a copy of your data in a common format (such as CSV). Fulfilling this request may take up to 30 days.
To exercise any of these rights, please contact our support team. We will endeavour to respond within 30 days.
We do not retain your data for longer than necessary. Below are the retention periods for different types of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration the account remains active + 5 years | Legal Obligations |
| Transaction History | 7 years | Financial Audit Requirements |
| KYC Documents | 5 years after account closure | Anti-Money Laundering Law |
| Support Chat Logs | 3 years | Service Quality Improvement & Dispute Resolution |
| Cookie Information | Up to 2 years | Site Performance Analytics |
| Inactive Account Data | Review after 3 years of inactivity | Security & Legal Compliance |
jya's services are intended exclusively for users aged 18 and above. We do not knowingly collect any data from minors.
If an underage user is identified: If we discover that an account has been created by someone under the age of 18, that account will be immediately closed and all collected data will be deleted.
If parents or guardians believe their child has mistakenly jyahas created an account without authorization, please contact support immediately. We will take prompt action.
This Privacy Policy may be updated as our services and the legal landscape evolve. In the event of any changes:
Contact us for any privacy-related questions, concerns, or rights requests:
For further information related to this policy, please visit Terms & Conditions and Responsible Gaming You can also read this page.
Concrete steps we take to protect your privacy
All your data is secured with 256-bit AES encryption, the same standard used by the banking industry. This level of encryption is virtually impossible for hackers to break.
jya Your personal data is never sold to third-party advertisers or data brokers. Your information is used solely to serve you.
You may request to view, correct, or delete your data at any time. Your data belongs to you.
No hidden terms. Every piece of data we collect and why is clearly stated here. If anything is unclear, feel free to ask.
External security experts regularly audit our systems. Any vulnerabilities found are addressed promptly.
All data-related requests are responded to within 72 hours. Support in Bengali is always available.
We genuinely care about your privacy — it is not just a promise, it is our everyday commitment. Register with confidence.